Returns & Exchanges Policy

We want you to carry a bag you genuinely love. If something is not right, our team in Dallas, Georgia will help you sort it out. This policy explains how returns and exchanges work for orders placed on www.tinbucketmercantile.shop and in our Main Street shop.

The Short Version

• Return window: 30 days from the date your order is delivered.
• Condition: unused, with tags and dust bag where supplied, and in the original packaging.
• Return shipping: you arrange and pay return shipping unless the item arrived damaged or we shipped the wrong item.
• Refunds: issued to the original payment method within 5 business days of inspection.
• Exchanges: available for a different color or style while stock lasts, with no restocking fee.

Return Window

You may return most items within 30 days of delivery. If 30 days have passed, contact us anyway. We handle genuine problems with craftsmanship individually, and a repair is often possible even outside the standard window.

Condition Requirements

To qualify for a return or exchange, an item must be:

• Unused and unaltered, with no scuffs, stains, perfume, or pet hair.
• Complete with any original tags, dust bag, and packaging.
• Accompanied by your order number or the packing slip.

Returned items that do not meet these requirements may be refused, or may be accepted with a partial refund reflecting the loss in value.

Non-Returnable Items

The following are final sale unless they arrive damaged or defective:

• Personalized or monogrammed items.
• Made-to-order or custom color requests.
• Gift cards.
• Clearance items marked final sale at the time of purchase.
• Items returned after 30 days without prior written approval.

How to Start a Return

1. Email [email protected] with your order number and a short note about what you would like to return or exchange.
2. We reply within one business day with return instructions and the correct return address.
3. Re-pack the item securely, include the packing slip, and ship it with a trackable service.
4. Send us the tracking number so we can follow the parcel.

If you are local to Dallas, Georgia, you are welcome to bring the item to 222 Main Street during shop hours instead of shipping it.

Return Shipping Costs

• Damaged, defective, or incorrect items: we cover return shipping and send a prepaid label.
• Change of mind, wrong color chosen, or wrong size ordered: buyer pays return shipping.
• Original outbound shipping charges are not refunded for change-of-mind returns unless required by law.

Refund Timing and Method

Once your return arrives, we inspect it within 2 business days. Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may take additional time to post the credit. We will email you as soon as the refund is processed.

Exchanges

Exchanges are subject to availability. Tell us the style, color, and size you want, and we will hold the replacement for up to 5 business days while your return is in transit. If there is a price difference, we will invoice or refund it. There is no restocking fee on exchanges.

Damaged or Incorrect Items

Contact us within 14 days of delivery with your order number and photographs of the item and the packaging. We will arrange a replacement, a repair, or a full refund including shipping. Please keep all packaging until the claim is resolved, and report transit damage before using the item.

Craftsmanship and Repairs

Our bags are designed to be used, and leather ages. Issues we cover: stitching failure, hardware failure, zipper failure, and edge paint lifting under normal use. Issues we do not cover: accidental damage, cuts, burns, spills, improper cleaning, and normal patina, softening, or surface marks that come with daily wear.

We keep repair options open on every bag we sell. Email us photographs and we will give you an honest assessment and quote.

Gifts

If your order was a gift, tell us the order number and we will arrange a refund or exchange to the original purchaser. We can also issue store credit in some cases.

Late or Missing Refunds

If your return was approved but you have not seen the credit after 10 business days, check with your bank or card issuer first, then email us with your order number and we will trace it.

Contact

The Tin Bucket Mercantile, LLC 222 Main Street, Dallas, GA 30132, USA Email: [email protected] Phone: +1 (404) 409-5154 Shop hours: Monday to Friday 10:00 a.m. to 6:00 p.m., Saturday 10:00 a.m. to 5:00 p.m.